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Returns & Exchanges

Devoluciones y derecho de desistimiento

In addition to the conditions specifically provided for in point 1.3. Return and exchange procedure, the customer must also consider that, if the product to be returned has been purchased as part of a promotional campaign and, therefore, has benefited from an offer with the product, both items must be returned. Both products must comply with the return conditions mentioned above.

El cliente tiene derecho a desistir del presente contrato en un plazo de 14 días naturales sin necesidad de justificación.

Para ejercer el derecho de desistimiento, el cliente deberá notificarnos a Lámparas Escala, a la dirección, C/ Baños nº66 y 68. C.P. 41002, Sevilla, España, al teléfono 954903632/ 664422221, vía redes sociales (Facebook e Instagram) o a través de WhatsApp, su decisión de desistir del contrato a través de una declaración inequívoca (por ejemplo, una carta enviada por correo postal o electrónico). Podrá utilizar el modelo de formulario de desistimiento que figura como Anexo en los Términos y  Condiciones, aunque su uso no es obligatorio. Para cumplir el plazo de desistimiento, basta con que la comunicación relativa al ejercicio por su parte de este derecho sea enviada antes de que venza el plazo correspondiente.

Rejecting the order in the act of delivery or the impossibility of delivery, for reasons not attributable to Lamps Escala or the courier service, will imply the loss of the right to reimbursement of the price paid for them, as well as the costs inherent to the purchase: shipping costs and / or transport packaging cost.

Observations: The lack of any element that prevents the product from being back in stock for sale, in particular, the respective instruction manual in its original condition of supply, implies its immediate classification as an incomplete product and, as such, the consequent non-acceptance of the return of the same.

Each item (s) to be returned must, therefore, be sent in the above numbered conditions, and the label of the transport company must be attached to the original transport box, or in an alternative, which guarantees the correct conservation of the product. , said box being destroyed once the state of conservation of the returned product (s) has been confirmed. By breaching any of the conditions of the state of conservation stated above, the client will lose the right to be reimbursed, and in that case they will have 10 days to collect the item (s) in question at our facilities, indicated above, supporting for this the costs of that management. This collection must be carried out by a transport company contracted by the client, since it is not possible to collect it in person by natural persons, even if that person is the client.

Changes

The customer must return the item (s), request a refund and make a new purchase. The entire return procedure is duly identified in the "Returns" section, as regards the determination of the conditions applicable to the question of acceptance of the products to be exchanged.

Refund methods

El reembolso se efectuará lo antes posible y, en cualquier caso, dentro del plazo de 14 días desde la fecha en que el cliente nos comunicó su intención de desistir.
Procederemos a efectuar dicho reembolso utilizando el mismo medio de pago empleado por el cliente para la transacción inicial, salvo que el cliente nos indique lo contrario, detallando expresamente el medio de pago através del cual desea que realicemos la devolución. No incurrirá en ningún gasto como consecuencia del  reembolso. No obstante lo anterior, podremos retener el reembolso hasta haber recibido los artículos.

If the payment was made by card, the refund will be made on the same card and you will see it reflected, as a rule, in the following bank statement.

Return costs

After the respective notification to Escala Lamps and confirmation that there has been an error in the item (s) sent or that defective product (s) have been sent to the customer, Lamps Escala will assume the costs of the return by collecting them at the delivery address. To do this, a member of the returns and refunds area of ​​the Lámparas Escala Customer Service will contact the customer to agree on the aforementioned collection and provide any additional clarification on this matter.

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