Order delivery

Para realizar un pedido, deberá seguir el procedimiento de compra online y hacer clic en «Autorizar pago».
Tras esto, el cliente recibirá un correo electrónico acusando recibo de su pedido correspondiente (la«Confirmación de Pedido»), un número de seguimiento y un enlace que le permitirá realizar el seguimiento del pedido en la página web del servicio de mensajería seleccionado.

Es posible que, en el momento que se remite al cliente la confirmación del envío con el número correspondiente de seguimiento, no se obtenga ningún resultado. La información actualizada del seguimiento del pedido en la página web de la empresa de transportes puede tardar en estar disponible hasta 24 horas desde la confirmación del envío del pedido.

Orders are delivered from Monday to Friday, excluding local or national holidays, at the address indicated by the customer when placing the order.


Delivery Services

Escala Lamps provides regular delivery services that are subject to the procedures of each transport company, in particular with regard to shipping methods, delivery times, costs and limitations associated with the requirements of orders to deliver, as well as the order validation mechanisms, identity of the recipient of the purchase or the third party that represents it. Lamps Escala is oblivious to any change in the conditions of the service provided by the courier companies, being solely responsible for ensuring that the procedures followed by them in the delivery process correspond to the terms in force at the time of completion of the purchase. The specificity of some product segments may justify the establishment of a minimum purchase value, which will always be indicated in the first stage of the order process.


In this way, the delivery options presented may vary depending on the type of products to be delivered, the geographic area of ​​destination, the type of delivery desired (delivery to an address or a collection point) or even the time of delivery. validation of the selected payment method.

El tiempo de entrega esperado, así como las condiciones u observaciones relevantes en el momento de finalización del proceso de pedido se indicarán, como nota informativa, en cada una de las opciones de entrega en la pestaña «Método de envío

Junto con el envío del producto se adjuntará siempre que sea necesario, instrucciones para su manipulación y montaje.


Observation: Delivery times, counted from the actual shipping date of the order are indicative, so they are only considered valid when there are no physical or structural impediments (example: incorrect addresses or force majeure, such as strikes, loss of connection , weather, etc.).

The customer can, therefore, choose to receive the order at an address of their choice (with the exception of deliveries to post office boxes). To do this, you only need to provide an address where you will be present from 9 a.m. to 7 p.m. on the day scheduled for delivery. A delivery attempt will be made by the courier of the chosen transport service at the indicated address.


Observation: It is not possible to choose a specific delivery time, since delivery will be conditional on the courier's route on that day, a route that is established exclusively by the transport service.

The indication of an incorrect or incomplete delivery address may cause the order to be returned to Lamps Escala, which may generate additional costs for the customer. For this reason, it is strongly recommended that the customer always ensure that the delivery address indicated at the time of ordering is correct and complete. Once the order is finalized, it is not possible to change this address or the billing information provided.

Whereas, if the delivery method is chosen at a collection point, the client will be subject, and may be returned to Lamps Escala to the contrary, to a time limit for collection, not less than 7 days, but determined exclusively by the transport company selected and communicated by it by an SMS sent directly to the client.


Warning: In any case, for reasons of organization of the service and distribution procedures of the transport companies, the identification data of the recipient will be printed on a label that will be placed outside the transport box. Since this is the customer's personal data, it is advisable to destroy or delete them after receiving the order to prevent this data from being consulted by third parties after the packaging has been removed at the recycling points.


Shipping costs

The system automatically calculates the shipping costs and may vary according to the following circumstances:

- actual or volumetric weight (whichever is greater);

- total amount of the order;

- segment of products ordered *;

- tariffs of the transport companies, which are subject to periodic updates.


Shipping costs update automatically as products are added to the shopping cart.


Shipping cost reimbursement

There are three situations in which there may be a refund of shipping costs:


i) Non-delivery of the order for reasons attributable to Escala Lamps or the courier service: the customer will be fully reimbursed for any amount paid for shipping. A member of the returns and refunds area of ​​the Escala Lamps Customer Service will contact the customer to confirm the right to a refund and provide any additional clarification on this matter.

ii) Error in the product (s) sent (s) or defective product (s) shipment (s): the customer will be entitled to a refund of the total amount eventually paid for delivery, only if the error or defect is verified in all products shipped. For more information on this matter, see section 1.5. down.

iii) Right of withdrawal from the contract: in accordance with articles 9 and 11 of Directive 2011/83 / EU of the European Parliament and of the Council, of October 25, 2011 on consumer rights, the customer can exercise their right withdrawal from the contract within 14 days from the day the customer, or a third party designated by him other than the courier, acquires physical possession of the requested product or, if the order consists of several items that are They will be delivered on different days, from the day on which physical possession of the last of the items delivered is acquired. To exercise this right, the client must send to Lamps Escala, before the end of the period indicated above, an unequivocal declaration of termination of the contract, using the electronic form available here.

For the exercise of this right, the procedures described as the provisions of point 1.3 apply. Return and exchange procedure. In this context, Lamps Escala will fully reimburse the amount that the customer has paid for delivery, except for:

a) any additional cost resulting from the choice of a type of delivery other than the lower cost standard delivery type provided by Escala Lamps;

b) any cost of returning the order as a result of this exercise of the right of withdrawal. In any case, the customer must bear the cost of returning the items to our warehouses.

Within 24 hours, Lamps Escala will acknowledge receipt of the customer's intention to terminate the contract. The refund will be made without undue delay and within 15 days after receipt of the returned items, with prior notice, in our


Observation: The refund can be made using the original payment method or via a refund coupon. The option of the reimbursement method by means of a coupon will depend on the express expression of this wish by the client. In this case, the customer accepts the condition that the refund coupon is valid for 12 months from the date of issuance of the coupon, so that, after that period, no refund will be possible.


Procedures applicable in the case of registration of incidents

In the event that a prepaid order * is returned to Escala Lamps for reasons attributable to Escala Lamps, the total amount paid for the purchase will be refunded, including shipping and return costs.

* Prepaid orders are those paid by credit card or bank transfer.

The customer can opt for the refund in the original payment method. The coupon will be valid for 12 months from its issue date. In the event that the original payment has been made by bank transfer, with prior authorization, the customer will be contacted to provide us with the necessary bank details to make said refund.

If the reason for the unsuccessful delivery and the return of the order is the responsibility of the courier, regardless of the payment method chosen, the customer will have to submit a claim in writing that will be analyzed by the courier. Alternatively, and subject to the prior express consent of the client, said claim can be sent to the courier service as a supporting document for the incident created due to non-delivery.

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