Terms and Conditions

Context

Lamps Escala © reaffirms its commitment to protecting the data of its customers and visitors to this website. Thus, to ensure compliance with the provisions of the General Data Protection Regulation (RGPD – Regulation [EU] 2016/679 of the European Parliament and of the Council of April 27, 2016), regarding the protection of natural persons in Regarding the processing of personal data and the free circulation of these data, Lamps Escala has reviewed the Terms and Conditions of use of its online store, as well as its Privacy Policy. The new wording of these texts will come into effect on May 25, 2018.

General Terms and Conditions of Use

Access and navigation on this website are subject to these General Terms and Conditions of Use, which are part of the General Conditions of Sale of the online store www.lamparasescala.com and also to the Privacy and Data Protection Policy presented by the company Alberto Escala López, based in C / Baños nº66 y 68, CP 41002, Seville, Spain, hereinafter called Escala Lamps ©, in reference to the trademark it owns.

Introduction

The sales made through the online store www.lamparasescala.com presuppose the acceptance by the customer of the General Conditions of Sale that are established in accordance with the legislation applicable to the electronic commerce sector in general.

Lamps Escala reserves the right to modify these General Conditions of Sale and will be obliged to publish any modification on this web page; The modifications introduced will not be retroactive.

Lamps Escala is not responsible for the facts derived from the lack of availability of the website, whatever its duration, and reserves the right to restrict access to certain areas of the website for technical reasons or to comply with obligations. legal

Concepts and Definitions

Client – any natural person with a minimum age of 18 years who creates a client account, under the commitment that all the information related to their identification and other data necessary for the realization and processing of the order are true, complete and up-to-date. For all purposes, Lámparas Escala considers that a collective person is identified and individualized by the connection between his / her company name, the registered office and the identification number of the collective person indicated at the time of creation of said customer account.

Cookie – small file that is sent to the customer’s electronic device and stored on the hard drive. When creating an account on the website, the client’s device will store a cookie that will allow them to identify themselves automatically whenever they visit us again.

Cookies are also used so that our system can follow the steps of the customer in a shopping session. If the client does not accept the use of cookies, he will not be able to use this web page.

Personal data – information relating to an identified or identifiable natural person (“the interested party”), directly or indirectly, in particular by means of an identifier (such as a name, an identification number, email, addresses of internet protocols, etc. .).

Intellectual property – all intellectual property rights over the software and content available through this website are owned by Lamps Escala and are authorized and protected by global laws and treaties. All these rights are reserved to Lamps Escala and its suppliers.

The client can save, print or present the content of this web page only for his personal use.

The publication, manipulation, distribution or reproduction, in any format, of any content available on this website is prohibited, as is its connection with any business or company.

Lamps Escala – registered trademark owned by Alberto Escala López.

Data processing – any operation or set of operations carried out on personal data or sets of personal data, whether by automated procedures or not, such as the collection, registration, organization, structuring, conservation, adaptation or modification, extraction, consultation, use, communication by transmission, broadcast or any other form of enabling access, collation or interconnection, limitation, deletion or destruction;

Responsible for the treatment – Alberto Escala López., As identified above.

Customer service – the support service, order management and the customer account of the online store, carried out under the service agreement signed by Lamps Escala / Alberto Escala López, a sole proprietorship that is part of the same business group as the person responsible for the treatment.

Website – website www.lamparasescala.com, titled and operated by Lamps Escala. in order to promote and sell the products of that online store. The security and operability of the website, as well as the computerized processing of orders, is ensured by the company Alberto Escala López. The logistics management of sales is carried out by the company DHL EXPRESS SPAIN SL CIF. B20861282. The financial management of the operations is provided by the company Alberto Escala López.

Physical address of the commercial establishment – the headquarters of the company Lámparas Escala., Located at C / Baños nº66 y 68, C.P. 41002, Seville, Spain, this being the address to which the consumer must submit a written complaint.

Object

The purpose of these General Terms and Conditions of Use is to establish the conditions of access and use of the website by the customer who wishes to make purchases in the online store. The General Conditions of Sale are intended to regulate the operationalization terms of the commercial transactions carried out between Lamps Escala and the Client. The purpose of the Privacy and Data Protection Policy is to identify the privacy protection measures relating to the processing of personal data and the free circulation of personal data, including tools for personalized management of personal data provided by customers.

I – General Conditions of Sale

1.1 Order and Purchase Process

The order and purchase process is only possible after the creation of a customer account and / or the customer’s login to the online store, and the customer must follow the various sequential steps of the order process that will allow the customer to register the purchase.

Terms and Payment Methods

Once the order process is completed in the customer’s personal account, the purchase will be registered and the customer will have a deadline, indicated in the selected payment method, to proceed with the payment. At the end of this period, if there is no confirmation of payment, the order will be canceled.

Some payment methods allow you to save the data necessary to carry out the payment transaction. However, in this context, no personal data of the customer will be kept, so such data management must be carried out directly with the service provider. An exception should be made for situations in which the service provider allows the management of personal data to be carried out directly on our website, in which case, provided that it complies with the applicable legal provisions, the indications issued by the provider will be complied with. , in particular in the protection of personal data. In any of the cases, data related to the payment information provided by the client will not be kept unless the client has given their prior and express consent.

Lamps Escala offers the following payment methods for purchases made through the online store:

Credit card

The customer can make the payment with a credit card and thus benefit from the liquidity and payment conditions offered by their bank.

Is it safe to make an online payment with my credit card?

All transactions on our website are secure.

Lamps Escala uses a sophisticated fraud detection and prevention mechanism. Through this solution, it is possible to verify the authenticity of payments made online, simultaneously guaranteeing the integrity and security of customer data, as well as their identification. This security is enabled by Secure Sockets Layer (SSL) technology, which encrypts these communications between client software and our server so that communications cannot be intercepted. Therefore, Lámparas Escala reserves the right to refuse payment for an order if it is determined that the transaction is illegal. Each and every one of the activities considered illegal will be immediately communicated to the competent authorities.

3D Secure

D Secure is a communication protocol designed to improve the security of online payments and to allow authentication of the credit card user by the card issuing bank. After a payment in an online store, a process is activated to verify if the card used is valid. If the credit card is considered valid, the security systems associated with the 3D Secure protocol verify the identity of the client, resorting to the bank that issued the credit card in real time, which, in turn, validates the identity of the client and issues confirmation that the card used is legitimate. Said control is intended to protect credit card holders by reducing the probability of fraudulent use, ensuring greater effectiveness of the transaction. This protocol is used by Visa under the name “Verified by Visa”, and MasterCard under the name “Security Code”.

How is the credit card payment processed?

After selecting the credit card payment option and clicking “Buy”, the customer will be directed to the website of the entity that guarantees the payment transaction. On said website, you must indicate the necessary credit card data, namely: the credit card number, the expiration date and the respective security code. In this sequence, the customer must click on the “Make Payment” button.

If the payment is rejected, a message will be sent to the customer in the shopping cart window indicating the verified error. In this case, a new payment attempt is recommended. If the problem persists, it is recommended to contact the respective bank or credit card issuer for more information.

Once paid, the amount will be debited from the customer’s credit card account. If, for any reason, it is necessary to cancel the order, totally or partially, the amount will be refunded within a period of five business days. As a rule, the transaction will be reflected in the following bank statement, if you used a credit card or directly in your account after three business days from the date it was made, if you used a debit card.

Remark: Payments are always made in euros, even when prices are shown in other currencies. Some banks may charge exchange rates. Lamps Escala is totally unaware of this fact and, therefore, is not responsible for it.

Deposit / Bank transfer

In the event that the customer prefers not to pay for the order at the time of placing it, they can choose to make the payment later by bank transfer. We will only proceed to send the order once we have the bank confirmation that the transfer has been made effective in our account.

It is advisable to indicate the order number in the observations of the bank transfer and send a receipt of the same to our Customer Service.

Any additional fee charged by the bank will be charged to the customer.

Products will be reserved for 6 days. If Lamps Escala does not receive payment for the order during that period of time, it will be canceled.

Cancellation of Orders

The customer may only cancel the order before the respective payment and processing thereof. If that is the case, you can do so by selecting the “Orders” option, available in the personal area of ​​your customer account. To do this, the customer must select the order he wishes to cancel and click on the “Cancel Order” button. Once the order has been canceled, a message will be displayed requesting confirmation of that purpose.

Remark: Order cancellation is only possible through the process mentioned above. Any request made by other means will not be taken into account.

1.2. Delivery Process

To place an order, you must follow the online purchase procedure and click on “Authorize payment”.
After this, the customer will receive an email acknowledging receipt of their corresponding order (the “Order Confirmation”), a tracking number and a link that will allow them to track the order on the website of the selected courier service.

The customer can also have access to that tracking link sent to the email provided.

It is possible that, when the shipment confirmation with the corresponding tracking number is sent to the customer, no results will be obtained. The updated information on the tracking of the order on the website of the transport company may take up to 24 hours from the confirmation of the shipment of the order.

Orders are delivered from Monday to Friday, excluding local or national holidays, at the address indicated by the customer when placing the order. The delivery time of the article can vary between 4 -15 days (the term could vary depending on each transport company).

Delivery Services

Lamps Escala provides regular delivery services that are subject to the procedures of each transport company, in particular with regard to shipping methods, delivery times, costs and limitations associated with the requirements of orders to deliver, as well as the order validation mechanisms, identity of the recipient of the purchase or the third party that represents it. Lamps Escala is oblivious to any change in the conditions of the service provided by the courier companies, being solely responsible for ensuring that the procedures followed by them in the delivery process correspond to the terms in force at the time of the conclusion of the purchase. The specificity of some product segments may justify the establishment of a minimum purchase value, which will always be indicated in the first stage of the ordering process.

In this way, the delivery options presented may vary depending on the type of products to be delivered, the geographical area of ​​destination, the type of delivery desired (delivery to an address or a collection point) or even the time of delivery. validation of the selected payment method.

The expected delivery time, as well as the relevant conditions or observations at the time of completion of the order process will be indicated, as an informative note, in each of the delivery options in the “Shipping method” tab.

Observation: delivery times, counted from the actual shipment date of the order are indicative, so they are only considered valid when there are no physical or structural impediments (example: incorrect addresses or force majeure, such as strikes, losses connection, weather, etc.).

The customer can, therefore, choose to receive the order at an address of their choice (with the exception of deliveries to post office boxes). To do this, you only need to provide an address where you will be present from 9 a.m. to 7 p.m. on the day scheduled for delivery. A delivery attempt will be made by the courier of the chosen transport service at the indicated address.

It is not possible to choose a specific delivery time, since delivery will be conditional on the courier’s route on that day, a route that is established exclusively by the transport service.

The indication of an incorrect or incomplete delivery address may cause the order to be returned to Lamps Escala, which may generate additional costs for the customer. For this reason, it is strongly recommended that the customer always ensure that the delivery address indicated at the time of ordering is correct and complete. Once the order is finalized, it is not possible to change this address or the billing information provided.

Whereas, if the method of delivery is chosen at a collection point, the client will be subject, and may be returned to Lamps Escala otherwise, to a time limit for collection, not less than 7 days, but determined exclusively by the transport company selected and communicated by it by an SMS sent directly to the client.

Warning: in any case, for reasons of organization of the service and distribution procedures of the transport companies, the identification data of the recipient will be printed on a label that will be placed outside the transport box. Since this is the customer’s personal data, it is advisable to destroy or delete them after receiving the order to prevent this data from being consulted by third parties after the packaging has been removed at the recycling points.

Shipping costs

Shipping costs are automatically calculated by the system and may vary according to the following circumstances:

– actual or volumetric weight (whichever is greater);

– total amount of the order;

– segment of products ordered *;

– tariffs of the transport companies, which are subject to periodic updates.

Shipping costs are automatically updated as products are added to the shopping cart.

Due to the delicacy of certain products, as a general rule, transport is associated with insurance to cover damages suffered by transport.

Shipping cost reimbursement

There are three situations in which there may be a refund of shipping costs:

i) Failure to deliver the order for reasons attributable to Escala Lamps or the courier service: the customer will be fully reimbursed for any amount paid for shipping. A member of the returns and refunds area of ​​the Escala Lamps Customer Service will contact the customer to confirm the right to a refund and provide any additional clarification on this matter.

ii) Right of withdrawal from the contract: in accordance with articles 9 and 11 of Directive 2011/83 / EU of the European Parliament and of the Council, of October 25, 2011 on consumer rights, the client can exercise their right of withdrawal from the contract within 14 days from the day the customer, or a third party designated by him other than the courier, acquires physical possession of the requested product or, if the order consists of several items that are They will be delivered on different days, from the day on which physical possession of the last of the items delivered is acquired. To exercise this right, the client must send to Lámparas Escala, before the end of the period indicated above, an unequivocal declaration of termination of the contract, using the free resolution electronic form.

In this context, Lamps Escala will fully reimburse the amount that the customer has paid for delivery, except for:

a) any additional cost resulting from the choice of a type of delivery other than the lower cost standard delivery type provided by Escala Lamps;

b) any cost of returning the order as a result of this exercise of the right of withdrawal. In any case, the customer must bear the cost of returning the items to our warehouses.

The refund will be made as soon as possible and, in any case, within a period of 14 days from the date the client communicated his intention to withdraw.
We will proceed to make said reimbursement using the same means of payment used by the client for the initial transaction, unless the client indicates otherwise, expressly detailing the means of payment through which he wants us to make the return. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may retain the refund until we have received the items.

Procedures applicable in the case of registration of incidents

In the event that a prepaid order * is returned to Escala Lamps for reasons attributable to Escala Lamps, the total amount paid for the purchase will be refunded, including shipping and return costs.

* Prepaid orders are those paid by credit card or bank transfer.

The customer can choose to be reimbursed in the original payment method or through a rebate coupon that can be used in a future order. In the event that the original payment has been made by bank transfer, with prior authorization, the customer will be contacted to provide us with the necessary bank details to make said refund.

If the reason for the unsuccessful delivery and the return of the order is the responsibility of the courier, regardless of the payment method chosen, the customer will have to submit a claim in writing that will be analyzed by the courier. Alternatively, and subject to the prior express consent of the client, said claim can be sent to the courier service as a supporting document for the incident created due to non-delivery.

1.3. Return and exchange procedure

Returns and right of withdrawal

In addition to the conditions specifically provided for in the previous title, the customer must also consider that, if the product to be returned has been purchased as part of a promotional campaign and, therefore, has benefited from an offer with the product, both items must be returned. Both products must comply with the return conditions mentioned above.

The client has the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

It will only be possible to return a pack of products in its entirety. In the event that the customer wants to return a product that belongs to a pack of products, he must return all the products that make up that pack. All products must comply with the return conditions mentioned above.

To exercise the right of withdrawal, the client must notify Lamps Escala, at the address, C / Baños nº66 and 68. C.P. 41002, Seville, Spain, by phone 954903632/664422221, via social networks (Facebook and Instagram) or through WhatsApp, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email) . You can use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Observations: The lack of any element that prevents the product from being back in stock for sale, in particular, the respective instruction manual in its original condition of supply, implies its immediate classification as an incomplete product and, as such, the consequent non-acceptance of the return of the same.

Each item (s) to be returned must, therefore, be sent in the above numbered conditions, and the label of the transport company must be attached to the original transport box, or in an alternative, which guarantees the correct conservation of the product. , said box being destroyed once the state of conservation of the returned product (s) has been confirmed. By breaching any of the conditions of the state of conservation stated above, the client will lose the right to be reimbursed, and in that case they will have 10 days to collect the item (s) in question at our facilities, above indicated, supporting for this the costs of that management. This collection must be carried out by a transport company contracted by the client, since it is not possible to collect it in person by natural persons, even if that person is the client.

Refund methods

The refund will be made as soon as possible and, in any case, within a period of 14 days from the date the client communicated his intention to withdraw.

If the payment was made by card, the refund will be made to the same card and you will see it reflected, as a rule, in the following bank statement, if you used a credit card or directly in your account after three business days from the date on that was done, if you used a debit card.

If the payment was made by bank transfer, the customer will be asked to provide the details of the bank account that they want to be considered for the respective reimbursement.

Return costs

After the respective notification to Lamps Escala and the confirmation that there has been an error in the item (s) sent (s) or that defective product (s) have been sent to the customer, Lamps Escala will assume the costs of the return by collecting them at the delivery address. To do this, a member of the returns and refunds area of ​​the Lámparas Escala Customer Service will contact the customer to agree on the aforementioned collection and provide any additional clarification on this matter.

1.4. Product Information

All procedures deemed necessary are strictly followed to ensure that all details, descriptions and prices of the products presented on the website are in compliance with applicable laws. However, there may be situations where the product information, including prices and promotional campaigns, have not been published correctly. In these cases, Lamps Escala reserves the right not to follow up on orders containing these products. In the event that an order has been placed with such products, the Customer Service team will contact the customer to inform them of the impossibility of continuing with the order.

The impossibility of delivery can also occur for other reasons, such as:

• lack of stock;

• Failure to obtain payment authorization;

• order considered fraudulent.

Observation: Insofar as the products may, at any time, be subject to conditions or marketing impediments in the country of delivery, the customer must ensure the conformity of the product purchased with the legislation applicable to the territory of the delivery address. , regardless of the possibility of being subject to customs or border control. Whenever any restriction to the commercialization of a product is detected in advance, it will imply the immediate placement of the same in stock out of stock.

All products, campaigns, promotions and offers are limited to the physical stock available and / or the limited units determined for each campaign.

Lamps Escala also reserves the right not to allow the completion of the purchase process if any situation is detected, apart from those specifically described in this document, originating from a computer error in the creation of the order, in any of its stages, and associated with logistical problems, as well as a result of the knowledge or imposition, by any competent authority, of any restriction on the sale of the products. To avoid this situation, we advise that the conformity of the product be verified in accordance with the regulations applicable to the country of the delivery address.

Escala lamps may change prices without prior notice.

Payments are always made in euros, even when prices are shown in other currencies. Some banks may charge exchange rates. Lamps Escala is oblivious to this fact and will not assume any responsibility in this circumstance.

Additional Information

Products, information, services and other content provided on or through this page, including but not limited to products, information, emails, services and other content offered by any link, are provided for informational and promotional purposes only. summary or aggregate form.

Unless otherwise indicated on the page, Escala Lamps does not sponsor any specific product or service offered, advertised or sold on or through this page, including, but not limited to, any product or service offered, advertised or sold on or through any link. . Lamps Escala is not responsible for any product or service disclosed by third parties and available in other links, nor is it responsible for any quality or performance claim made by them. The client is hereby informed that some web pages, including among others, links or pages linked to these links, may contain material or information that some people may consider inappropriate or offensive, inaccurate, false, incorrect or misleading, defamatory or libelous, infringing on the rights of third parties, or otherwise unlawful. Lamps Escala expressly declares that it is not responsible for the content, legality, decency or accuracy of any information, products or services present in any link or page linked to these links.

Assembly instructions will be included in the shipment of the product if necessary.

1.5. Conformity guarantee

It is understood that the products are in accordance with the contract provided that they conform to the description made by Escala Lamps and possess the qualities that we have presented on this website, (if they are suitable for the uses to which products of the same type are ordinarily intended and present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products is not in accordance with the contract, you must inform us through any of the means of communication provided to the effect.

The products we sell, especially handicrafts, can often have the characteristics of the natural materials used to make them. These characteristics, such as variations in sales, texture, knots and color, will not be considered defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

Given that access to the goods and services that correspond to those contracted and with the guarantee of correct operation is a fundamental right of the consumer, Lamps Escala will guarantee, for a period of 24 months from the date of purchase, the quality of its products, offering customers, when legitimate, one of the solutions indicated below and in that order:

Repair of the damaged property, ensuring its correct operation and / or final quality;

• Exchange of the good for an equal good;

• Exchange of the good for a similar good, with regard to its characteristics and purpose, as long as it is agreed with the client;

• Termination of the contract and the subsequent reimbursement, if none of the above options were possible.

The exercise of the guarantee right by the client will always take place by submitting a claim to the Customer Service and returning the product with a defect or that does not correspond to what was contracted.

Lamps Escala will inspect the item to confirm the effective right of the customer to activate the warranty, excluding all situations that can be proven to be the cause, among others, of:

• Abuse, intentional damage or negligent damage on the part of the client;

• Normal wear and tear of the product, as long as it is within the levels expected and declared by the manufacturer;

• Impossibility of proving the malfunction or defect indicated by the customer;

• All situations that are detected as attempted fraud.

After inspection of the product received, the customer will be informed of the respective decision. In the cases in which there is room to exercise the right in terms of guarantee, Lamps Escala will repair, replace or refund the item as soon as possible, up to a maximum of 30 calendar days from the notification sent by email to the client, in which the right to activate the product warranty will be confirmed.

The refund of any amount paid will be made using the same payment method used for the purchase, unless otherwise agreed with the customer.

These provisions are understood without prejudice to consumer rights, derived directly from current law.

The duration of the legal guarantee for second-hand items in Spanish territory will be 12 months from the date of the invoice or purchase receipt, or failing that of the delivery note; for new items the duration of the legal guarantee will be 24 months.

1.6. Suggestions and complaints

The opinion of the client is very important for Escala Lamps since it allows the implementation of improvements in the services provided. Therefore, if for any reason, customers are not satisfied with our services or with any of the products purchased, or, even if they have a suggestion, Escala Lamps welcomes communication within 14 days from receipt of the order. by the recipient, or a third party designated by him, through any of the contact channels with Customer Service.

If the customer has received a defective or damaged product, or if the product received is different from the one the customer actually bought, they will have to attach a video to the claim or, as the case may be, photographs in which both the reported problem is clearly visible. as the state of the box in which we deliver the order.

The customer must also keep, until otherwise indicated by the Customer Service, not only the defective, damaged or non-compliant product, but also the respective cardboard box of the delivery.

1.7. Alternative dispute resolution

In case of conflict, the consumer can consult the Online Dispute Resolution entities identified on the website: https://webgate.ec.europa.eu/odr.

II – Privacy Policy and Data Protection

2.1. Introduction

Browsing the Lamps Escala website and registering customers in the online store requires recognition and acceptance of this Privacy and Data Protection Policy.

Lamps Escala maintains a constant concern for the protection of the privacy of personal data and a preventive action regarding the security of the website and the protection of the data of its customers and visitors.

To reinforce the guarantees of confidentiality of personal data, new data protection measures have been implemented, both to verify the legitimacy of the use of the personal data processed and to guarantee compliance with the rights granted to the interested parties. In this context, and through the specialization of customer service channels, Lámparas Escala aims to promote clearer and more objective communication of the purposes underlying the processing of personal data and the transparency of processing operations.

Therefore, the information contained in this text is intended to transmit, clearly and unequivocally, the content of the privacy policy and the protection of personal data that will be processed under the terms of the General Data Protection Regulation in force (in hereinafter RGPD) and delimited by the content of the commercial relationship that will be established between the interested party and Lamps Escala

2.2. Types of personal data collected

In general terms, personal data is collected in three situations that arise directly from the activity of Lamps Escala:

2.2.1. User registration: customer account creation Lamps Scale and data processing purposes

In order to create the customer’s account, a personal area is provided in which the customer must enter the necessary data for identification as a customer. The first purchase will depend on the provision of additional personal data, essential for the processing and delivery of orders.

The mandatory fields in the forms available for these registration stages are marked with an asterisk (*).

Lamps Escala is committed to protecting customer data that will never be made available to third parties without the recognition or consent of the interested party, as legally required.

Additionally, when making a purchase on the website, customers will also be asked for their shipping address and payment details to promote maximum effectiveness and ensure delivery deadlines are met. These data will be transmitted to the aforementioned group companies, as well as to the courier who will ensure the delivery of the order, all of them obliged to process this data in strict compliance with the principles of the RGPD on the protection of personal data.

When processing a customer’s order, certain personal data, such as address and postal code, may be disclosed to third parties for the sole purpose of preventing and detecting fraud and always to respond to the request of the competent authorities. Said entities must also implement protection and security measures for said data.

Warning: For the sake of security and protection of personal data, we advise you to destroy or erase the label on which they are printed, immediately after receiving the order, in order to prevent such data from being consulted by third parties after deletion. of packaging at recycling points.

For the effectiveness of the remaining functionalities provided by Escala Lamps at the client’s request, we may request additional data that will be processed, in accordance with the terms and conditions of use specifically established and available for each functionality.

The data provided will be stored for the period strictly necessary, which generally corresponds to the period of existence of the customer’s account. For this reason, when the client chooses to deactivate his account, personal data will be permanently deleted, except for the data necessary to comply with legal obligations, that is, but without limitation, for billing and accounting purposes. This data will be stored in its own database, anonymized and created for this purpose, and only for the time that is absolutely necessary for such purposes. The data related to the transactions carried out in that period of time by means of the credit card payment method will also be kept in this anonymized database, for a period of twelve months. Said registration is made for the sole purpose of making the reimbursements that may correspond to the client during said periods, counted from the date of issuance of the respective invoices.

In this way, once the account has been deactivated, if the client wishes to place a new order on this website, they must make a new registration, subject to the terms and conditions in force on that same date.

Warning: in the event that, after the expiration of the aforementioned terms, a refund is made and the account has already been deactivated, the customer must contact the Customer Service, providing the new bank details by submitting an official and original bank statement. Only bank statements in which the client is identified as the sole or main holder of the respective bank account will be accepted.

The completion of the client’s registration will be subject to a registration confirmation sent to the email address that the client associates with their account and which will include a link for this text.

Any functionality or platform that Lamps Escala may have and that the client intends to use, will be conditioned to the acceptance of the respective terms and conditions of use, as well as, whenever specifically provided, to the Privacy and data protection policy. correspondent. All matters not covered by the aforementioned texts will be governed, with the necessary adjustments, by the terms established in this document.

Regarding the accuracy of the client’s data and the respective registration, each time the client intends to verify the data provided to Lamps Escala, the client can do so in his personal area. The client must keep the access data to his account secure, since any action or request made through his account will be his responsibility, provided that the client follows the identity validation procedures described below.

Warning: For the sake of security and protection of personal data, we recommend that you do not save your password in your browser, as someone else with access to your device may access your personal information.

What is the collected data used for?

Customer data is processed within the scope of certain actions such as order processing, notification to the customer of any change in the functionalities of the website, surveys and the evaluation of interactions for statistical purposes.

We may also collect more information about the customer experience on the website for the sole purpose of improving customer service. However, this will only be done after confirming that the client became aware of or, where appropriate, provides their express consent, mainly with regard to the services and functionalities offered by Lamps Escala through the website or any application. of which it is the owner.

Customers can, periodically and by email, receive information about products and services, campaigns, promotions and special offers. If the client does not wish to be contacted for these purposes, they can unsubscribe from the newsletter by canceling this option in the tab in their client area.

2.2.2. Customer contact with Escala Lamps

Provided that the client, on his own initiative, contacts Escala Lamps to obtain information on products, purchase procedures, order status or to report any situation related to the website or the services provided, Escala Lamps may need Request additional personal data for various purposes, which will be communicated specifically for the case, but which generally fall within the need to confirm the identity of the client and the purpose of the contact.

In order to guarantee that the contact is actually established by the owner, Lámparas Escala has implemented measures to reinforce the identity confirmation of the caller, especially in cases where the contact is established by telephone.

In this context, the customer may be asked, for example, to indicate one or more products purchased in previous orders, which the operator will do after requesting permission to access the purchase history of the last 6 (six) months. Alternatively, and after describing the identity validation mechanism, the operator can send an alphanumeric validation code to the telephone contact or email address registered in the customer’s account that will be required by the operator at the beginning of the conversation.

Once the identity of the customer has been validated, the operator will ask key questions based on the description of the purpose of the contact to frame the situation and possibly refer it to the Customer Service member specialized in the subject matter.

The eventual recording of the call for the purpose of evaluating the quality of the service will depend on the prior and express consent of the client for this purpose.

2.2.3. Lamps Escala contact with the client

When processing a specific order, it may be necessary for the Escala Lamps Customer Service to contact the customer for the:

i) confirmation or rectification of any of the personal data necessary to complete the delivery process (for example, the delivery address). In such cases, the telephone number registered in the customer’s file will be contacted. Once the connection is established, the operator will confirm the identity of the interlocutor following, if necessary, the procedure described in clause 2.2.2. on.

ii) inform the client that a message has been sent to the mailbox of their client account in Lámparas Escala as a result of the lack of stock of one or more items in the order in question and that, as an alternative to the lack of stock , we can return the amount paid or replace it with similar products, in accordance with the provisions of clause 1.4. of the General Conditions of Sale.

iii) request for more information about the content of any message sent by the client or about conversations that are already in progress. In both cases, after this contact there will be a written message confirming the content addressed and / or any eventual agreement.

2.2.4. Cookies and other marketing tools

2.2.4.1. Classification and description of the Cookies used by Escala Lamps

Regarding the type:

Essential: they allow you to navigate the website and use its functions. Without these cookies, orders cannot be processed.

Non-essential, functionality or performance: they collect information on how the user uses the website in order to improve its functionality. They allow you to verify which areas are of greatest interest to the customer by measuring the effectiveness of promotional campaigns.

In this way, Lámparas Escala can understand which products and promotions are best adapted to the interests and needs of the client, which will be done by: compiling statistics based on the non-individualized behavior of the client and the subsequent use of the website; measuring the effectiveness of advertising campaigns; The consequent introduction of improvements in navigation, etc., with the sole purpose of improving the performance and responsiveness of the website. For this reason, performance cookies provided by authorized third parties are also used for the purposes set out here.

Analytics: used anonymously for statistical purposes and to improve the functioning of the website without collecting any personal information. They allow you to highlight articles that may be of interest to customers or visitors, monitor the performance of the web page, determine the most efficient method of linking pages, or even the reason why some pages receive error messages.

Regarding validity:

Persistent: stored on the client’s computer or device, between browser sessions, to maintain settings or preferences and improve the use of the website on the next visit. However, some of these cookies are provided by authorized third parties for the following purposes: presentation of campaigns and products that are considered to be of interest to the customer; Reorientation: advertising Lamps Escala products on partner websites or social networks without storing personal data or user profiles, so they do not involve the transfer of personal data to third parties, advertising being completely anonymous.

De Sesión: limitadas a cada sesión iniciada por el usuario, por lo que caducan cada vez que se finaliza la sesión en el navegador. Pueden tener como finalidad la indicación de los productos previamente colocados en el carrito de compras, la identificación de problemas y la garantía una mejor experiencia de navegación. Algunas cookies de sesión también pueden ser una garantía de seguridad mejorada.

Cookies used by Escala Lamps

Cookies remain in the chosen browser only during the session and can be deactivated if a period of user inactivity of about 20 seconds is detected.

Regardless of the duration of the session, the user can, at any time, deactivate these cookies through the respective browser settings.

Third Party Cookies:

Google Analytics

Nombre Finalidad Validez Tipo
_ga distinguir usuarios determinada por el proveedor HTTP
_gat acelerar la tasa de solicitud determinada por el proveedor HTTP
__utma distinguir usuarios y sesiones. La cookie se crea cuando se ejecuta la biblioteca javascript y no existen cookies __utma. La cookie se actualiza cada vez que se envían datos a Google Analytics determinada por el proveedor HTTP
__utmb distinguir usuarios y sesiones. La cookie se crea cuando se ejecuta la biblioteca javascript y no existen cookies __utmb. La cookie se actualiza cada vez que se envían datos a Google Analytics determinada por el proveedor HTTP
__utmz almacenar la fuente de tráfico o campaña que explica cómo el usuario llegó a su sitio. La cookie se crea cuando se ejecuta la biblioteca javascript y se actualiza cada vez que se envían datos a Google Analytics determinada por el proveedor HTTP

Facebook

https://www.facebook.com/about/privacy

Nombre Finalidad Validez Tipo
_fbp mostrar publicidad en Facebook o en plataformas digitales que pueden usar la publicidad de Facebook determinada por el proveedor HTTP

2.2.4.2. Activate and deactivate cookies and similar technologies

Newsletters and other communications may, for statistical purposes, contain information that allows us to know if they are open and to verify clicks through links within them. However, the customer can always refuse to receive the newsletter or email communication through an option specifically provided for this purpose and mentioned therein.

As indicated at the top of this page, access to the Lamps Escala online store presupposes the use of cookies and their deactivation may affect the navigation of the website.

In the event that it intends and whenever it is applicable, the client can request additional information about the storage period of the data obtained through the cookies whose use is the responsibility of Lamps Escala.

For more information, it is suggested to consult the information available in each of the browsers or to consult articles with specific information on the subject (for example: https://www.allaboutcookies.org/)

2.2.4.3. Individualized communications of product and service promotions

Depending on the client’s choice between standard experience or personalized experience, Lamps Escala may or may not send emails, in the form of notifications or newsletters, within which general or customer-oriented promotional campaigns are carried out. In both cases, said communications will be received only after confirmation that the client has expressly and unequivocally given their consent and that they have been informed of their right to terminate, at any time, the permissions previously granted for this purpose. The client can verify at any time what permissions are granted in relation to the processing of personal data in the “Manage Permissions” section available in the Account Data tab.

The processing of personal data carried out within the scope of individualized communications is carried out in strict compliance with the RGPD, both by the members of the Lámparas Escala team, in order to perform the necessary services to carry out said promotional campaigns.

2.2.4.4. Redirect

Some links on this website redirect the client to external pages associated with Escala Lamps. By clicking on these links, the customer will leave the Escala Lamps page. As it is not possible to control these web pages, Lamps Escala is not responsible for the content available on them. The navigation and use of any platform owned by Lamps Escala or any of its partners will mean the acceptance of the conditions of use thereof, in accordance with the specific terms established for that purpose.

23. Safe data processing, legality, fairness and transparency

Lamps Escala uses one of the safest online ordering systems and is constantly improving its software to offer the safest possible data processing to its customers and guarantee their trust. A server certificate, also known as a digital certificate, guarantees our identity, as well as an encryption (SSL) of the transmitted data.

All personal data of Lamps Escala customers are subject to lawful, fair and transparent processing. For this reason, the interested party can always contact Lamps Escala for any clarification on the processing of their data, as indicated in clause 2.5.1. infra.

2.4. Minimization and limitation of purposes

Lamps Escala undertakes to use the personal data of its customers and visitors for the purposes strictly necessary for the exercise of its activity, with the limitations derived from the scope of the same or the scope of the consent expressly granted by its owner. This also means that the data will not be transmitted to any third party without your knowledge and / or authorization when Lamps Escala is legally bound.

In this sense, Lamps Escala also guarantees access to said data by its members, insofar as it is considered absolutely necessary to carry out the action in question. These members of the Lamps Escala team are identified and monitored in accordance with the functions and tasks assigned to them and within the framework of the contractual relationship established between them.

All data processed by Lamps Escala, whether voluntarily provided by its owner or collected by Lamps Escala for the purpose of executing the contract that binds them or, for the execution of any functionality provided at the request of the client, will be definitively eliminated. as soon as it is confirmed that they are no longer necessary. For this reason, the storage of personal data must observe the principles of data minimization, purpose limitation and storage limitation, since only the data strictly necessary for compliance with the legal and contractual obligation will be collected, which will be stored in a specific database for the period strictly necessary for such purposes.

2.5. Rights of the interested party

2.5.1. Right to information and access to personal data

The client can at any time request information on the personal data kept, either in relation to the category of personal data, the origin and the recipient (s) of the same, the duration of the conservation period and the underlying purposes. , with regard to the identification of the person responsible for the treatment, the person responsible for data protection and their contacts.

In the event of a manifestly unfounded or excessive exercise of the right to be informed, Lamps Escala may charge a rate of € 150.00 / hour (one hundred euros per hour). This amount must be settled within five business days after receipt of the payment instructions that will be sent in writing to the email address provided by the interested party and / or by SMS to the phone number registered in your account or indicated as a response. to said request.

2.5.2. Right of rectification and right of deletion of personal data

To exercise their right to rectify their personal data, the client must send the request, identifying the data to be modified and the updated information, by email to info@lamparasescala.com or by registered letter, sent to the data controller. : Scale lamps. C / Baños nº66 and 68 C.P. 41002, Seville, Spain. The same procedure must be followed if the client wishes to exercise their right to delete their personal data. In any case, the client will receive confirmation through the same channel used, that their request has been processed as requested.

2.6. Subsidiary application

This text will govern all matters related to privacy and the processing of personal data carried out in the context of the use of the applications and other functionalities provided by Lamps Escala, whether they are accessible through an existing link on the website, or in any another platform owned by Lamps Escala. For that reason, it will be applicable in a subsidiary manner to all situations that may not be specifically regulated.

2.7. Modifications to the privacy and contact Policy

Any changes made to this Privacy and Data Protection Policy will be published on the Lamps Escala website and all previous versions will be available upon written request from the client.

Regarding the RGDP, Alberto Escala López, based at C / Baños nº66 and 68, C.P. 41002, Seville, Spain, is the Responsible for the Treatment of Personal Data.

Irregularities, non-compliance and any security restriction in the processing of personal data must be reported immediately to the Lamps Escala Data Protection Delegate by email to: info@lamparasescala.com

 

Model withdrawal form (You must only complete and send this form if you wish to withdraw from the contract)

For the attention of Alberto Escala acting under the commercial name of Lámparas Escala in C / Baños nº66 y 68. C.P. 41002, Seville, Spain and email info@lamparasescala.com.

I hereby inform you that I am withdrawing from my purchase contract for the following item:
Ordered on / received on (*):
Consumer name:
Consumer address:
Consumer signature (only if this form is submitted on paper)
Date:
(*) Delete as appropriate